# 🧾 IT服务产品与说明文档 | IT Service Packages and Descriptions
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## 1. 一次性注册服务
**One-Time Onboarding & Assessment Service**
### 服务概述 | Overview
本服务为客户提供一次性的IT支持注册流程，并进行基础评估，以便为后续服务建立完整的客户档案。客户注册后将获得唯一编号，并可在紧急情况下先使用1个Token额度的服务后付款。
> This service provides a one-time IT support onboarding process with a basic assessment, establishing a client profile for future services. Upon registration, each client receives a unique ID and is entitled to a one-token emergency-use service before payment if needed.
### 服务内容 | What's Included
- 客户编号创建与账户建立 | Client ID creation and account setup
- 基础IT状况评估（硬件、软件、网络、使用习惯） | Basic IT environment assessment (hardware, software, network, user behavior)
- Token使用机制介绍与初始服务使用指引 | Introduction to Token system and service guidance
- 紧急服务Token（先服务后付款） | One emergency-use Token (post-service billing permitted)
### 费用 | Pricing
- 一次性费用 | One-time fee: **£100**
### 条款摘要 | Key Terms
- 注册后方可购买其他服务 | Required before purchasing other service packages
- Token为服务计量单位 | Token serves as the unit of service
- 紧急Token仅限1次，常规需预先购买 | Emergency-use Token is one-time only; regular use requires pre-purchase
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## 2. 基础IT支持服务
**Basic IT Support Service Plan**
### 服务概述 | Overview
本服务计划面向普通用户及中小企业，提供跨语言、中英双语的基础IT支持服务，覆盖常用平台与中国特色软件系统，按月订阅。
> Designed for individuals and small businesses, this plan offers bilingual (Chinese-English) IT support for common platforms as well as China-specific apps and systems. Provided on a monthly subscription basis.
### 服务内容 | What's Included
- 每月最多1个Token额度的服务 | Up to 1 Token worth of support per month
- 常规技术支持平台：Windows, macOS, iPhone, Android, Microsoft 365等 | Supported platforms: Windows, macOS, iPhone, Android, Microsoft 365
- 中国特色平台支持：微信、公众号、抖音、公安备案、国内云盘等 | Support for China-specific platforms: WeChat, WeChat Official Account, Douyin, ICP/Police Registration, China-based cloud services
- 支持方式：远程支持、电话/视频咨询、中英文服务 | Support methods: Remote assistance, phone/video consultation, bilingual (CN/EN) support
### 费用 | Pricing
- 每月 | Monthly: **£120**
- 包含最多1 Token的服务，额外部分需另购Token | Includes up to 1 Token/month; additional usage billed separately
### 条款摘要 | Key Terms
- 仅限远程支持与轻量咨询 | Covers only remote and light support tasks
- 超出Token额度将提前通知并报价 | Additional usage quoted before billing
- 简单设备支持（手机、笔记本、路由器等） | Supports basic devices (phones, laptops, routers, etc.)
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## 3. 个性化IT服务
**Customized IT Solutions & Content Services**
### 服务概述 | Overview
为有特定需求的客户提供定制化技术服务，包括内容生成、深度技术支持、定向硬件/软件问题解决方案。
> Tailored services for clients with specific needs such as content creation, advanced tech support, or targeted hardware/software issue resolution.
### 服务内容（举例）| Sample Services
- AI内容生成支持（英文文本、宣传图像、文章草稿） | AI-generated content (English text, marketing images, article drafts)
- 定制软件脚本与流程自动化 | Custom scripts and automation
- 高级系统排查与优化建议 | Advanced diagnostics and optimization
- 现场技术支持（曼岛地区） | On-site technical support (Isle of Man only)
### 计价方式建议 | Pricing Method Suggestion
> 建议采用「Token + 时间」混合模式，简洁又灵活。如下：
- 每Token代表标准1小时的远程支持或普通内容任务 | 1 Token = 1 hour of basic remote support or standard content task
- 高级服务按需求折算为2-3个Token/小时 | Advanced tasks: 2–3 Tokens/hour depending on complexity
- 现场支持：2 Tokens/小时起 | On-site: from 2 Tokens/hour
- 允许Token预充值，按实际消耗 | Tokens can be prepaid and used flexibly
### 条款摘要 | Key Terms
- 所有服务将预估Token用量并征得客户确认后开始 | Token estimate provided and confirmed before service starts
# ❓ 常见问题解答 | Frequently Asked Questions (FAQ)
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### 1. 注册服务是否必须？
**Is the onboarding service mandatory?**
是的，所有客户在使用其他IT服务前，必须先完成一次性注册服务，以便建立完整的档案和技术背景。
> Yes. All clients must complete the one-time onboarding service before accessing other IT services. This helps us build your technical profile and ensure efficient future support.
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### 2. 什么是Token？如何使用？
**What is a Token and how is it used?**
Token是我们服务的计量单位，1个Token通常代表1小时的远程支持或标准内容任务。每项服务会事先预估所需Token数，客户确认后才开始。
> A Token is the unit of service. One Token typically equals one hour of basic remote support or a standard content task. You'll be informed of estimated Token usage before the service begins.
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### 3. 如果服务过程中Token不够怎么办？
**What happens if I run out of Tokens during a task?**
我们会在服务前和过程中监控Token使用情况，若预计超出Token额度，将提前通知您并报价，征得同意后才继续。
> We'll monitor your Token usage. If it looks like the service will exceed the available Tokens, we'll notify you in advance and ask for approval before proceeding.
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### 4. Token可以退款吗？
**Are Tokens refundable?**
可以，未使用的Token可按比例申请退款，已使用部分不予退还。Token有效期为购买日起6个月。
> Yes. Unused Tokens are refundable based on the remaining balance. Used Tokens are non-refundable. Tokens are valid for 6 months from the date of purchase.
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### 5. 是否提供现场服务？
**Do you offer on-site support?**
提供，仅限在英国曼岛（Isle of Man）区域，按小时计费，通常为每小时2个Token起。
> Yes, on-site support is available for clients in the Isle of Man region. It is billed from 2 Tokens per hour.
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### 6. 能否通过微信、电话等中文方式交流？
**Can I get support in Chinese (e.g., via WeChat or phone)?**
可以，我们所有服务均提供中英双语支持，客户可选择微信、电话、视频或电子邮件沟通方式。
> Yes. All services are available in both Chinese and English. Clients may choose to communicate via WeChat, phone, video call, or email.
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### 7. 可以为中国境内的软件或平台提供支持吗？
**Can you support apps and systems specific to China?**
可以。我们支持如微信、公众号、抖音、国内云服务、公安备案等常见中国特色系统的使用与配置。
> Yes. We provide support for China-specific platforms such as WeChat, WeChat Official Account, Douyin, Chinese cloud storage, and police registration systems.
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### 8. 是否可以提前购买多个Token？
**Can I pre-purchase multiple Tokens?**
可以，支持灵活预充值，Token将储存在您的账户中，按实际消耗使用。
> Yes, you may pre-purchase multiple Tokens. They will be stored in your account and used as needed.
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### 9. 服务时间是固定的吗？是否可以预约？
**Are service times fixed? Can I schedule a session?**
我们提供弹性时间安排，您可以预约白天或晚上时间段的服务，具体以双方协商为准。
> Our support is flexible. You can schedule sessions during daytime or evening hours as mutually agreed.
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### 10. 如果我只需要生成AI图片或文章，也需要注册吗？
**Do I need onboarding if I only want AI-generated images or content?**
是的，注册服务适用于所有服务类型，包括内容生成。注册后我们才能建立您内容偏好的基本信息档案。
> Yes. The onboarding service applies to all service types, including content creation. It helps us record your preferences and provide better results.
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