Common Issues / Use Cases
Misconfigured domains and email systems lead to spam issues, lost messages, and poor credibility.
We set everything up properly — verified, secure, and clearly documented.
Registering a new domain or transferring your existing one
Creating business email accounts (Microsoft 365, Gmail, Zoho, etc.)
Setting up DNS records (MX, SPF, DKIM, DMARC)
Verifying ownership with Google, Microsoft, or Chinese platforms
Custom subdomain setup (mail., shop., blog., etc.)
Troubleshooting domain-based delivery issues
How We Work
This streamlined process ensures clarity, accountability, and effective communication in both languages.
Submit ticket
Raise a ticket via phone, email or live chat
specialist acknowledges
Bilingual within SLA (average reply < 2 hours)
Support
Remote or on-site dispatch (Isle of Man)
Resolution
confirmation via report or follow-up
What’s Included
This service may include (depending on your needs):
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Domain registration or transfer assistance
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Business email platform setup with account provisioning
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DNS configuration and best-practice records setup
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Email security alignment (anti-spoofing, anti-spam)
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Support with platform verification and branding
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DNS management training or handover guide
Pricing & Engagement
One-off Support (Token-Based)
Ideal for quick fixes, diagnostics, or one-time troubleshooting
- ✅ One-time registration: £100
- ✅ Use token(s) for remote troubleshooting, diagnostics or onsite visit
- ✅ Each token ≈ one hour; valid for 6 months
- Ideal for non-subscription clients needing flexibility
Monthly Subscription
Ongoing bilingual IT support with SLA-backed response times
- ✅ One-time registration: £100
- ✅ Monthly support includes helpdesk access and configuration changes
- ✅ Optional add-ons: weekend cover, monitoring, scheduled checkups
- ✅ Cancel or scale anytime
Project-Based Engagements
For structured IT tasks with a fixed scope and timeline
- ✅ One-time registration: £100
- ✅ For audits, onboarding, security reviews, network installation, etc.
- ✅ Includes planning, delivery milestones, and post-completion check-in
- ✅ Suitable for office moves or full setup projects
FAQ
Yes — we can guide or complete the process depending on your preferred registrar and billing setup.
Yes — we can assist with providers such as Aliyun or Tencent as well as UK-based options.
For small businesses: Microsoft 365, Google Workspace, or Zoho Mail are most common — we’ll advise based on your needs.
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Yes — we can check DNS records and provide diagnostics for spam, rejection or delivery issues.
We can assist in configuring DNS for web, e-commerce, or mini-program deployment, including ICP-related setups.
Yes — via subscription or token-based support depending on frequency of changes.